• Collection Tele-Calling Team Leader (From 1-2-2018 – 1-3-2021) • Collection WO Loans team Leader Agency (From 5-5-2017)

• Team Leader credit card collection in (ABK Bank) • And currently I’m Team Leader in (Premium International for financialservices) (From 21-10-2021 till NOW) • Handling Customer Objections, Cases, Complains, Follow Up Payment Requests and Educate Customers About Due Date, delinquent bills, late charges, interest and fees to be paid. • Minimize Flows and Delinquency • Minimize Collection Expenses • Maximize Recoveries • Making Auditing on CRM system • Minimize Net Credit Loss (NCL) Summer Training and Courses:

Collection manager Collection Supervisor