Teaching Norwegian privately in Riga from 2018. • Teaching teenagers and adults who were preparing to Working in Norway • Creating lesson plans for the defined curriculum, finding Norwegian books, online sources and materials • Preparing, conducting and testing students’ knowledge • Conducting classroom activities to increase student participation • Assigning regular homework to improve student performance

Nets Denmark AS Coaching agents about internal processes such as transaction status, invoicing, chargeback, settlement reports and reconciliation reports I updated and trained customer service agents with the latest policies Analyzing KPI, NPS and other operating data in excel and Power BI Provided feedback to Nets about malfunctions of certain processes/programs and gave suggestions on how could we improve them

• Creating lesson plans for the defined curriculum • Preparing, conducting and testing students’ knowledge • Conducting classroom activities to increase student participation • Assigning regular homework to improve student performance • Meeting student guardians to communicate their progress

Studies about European Union

Bachelor in Linguistic and Literature with specialization in Linguistic. I studied grammar, vocabulary and syntax of European Languages. I had subjects about teaching languages to non-native speakers and the factors which help learning a new language.