Responsibilities • Managed office supplies and equipment, ensuring adequate inventory levels. • Handled incoming and outgoing correspondence, including emails and phone calls. • Maintained organized filing systems for efficient document management. • Oversaw logistics operations, including shipments, deliveries, and transportation coordination. • Managed budgets for logistics and administrative operations, ensuring cost control. • Liaised with vendors and suppliers to ensure timely procurement and service delivery. • Managed inventory of office and operational equipment, ensuring accuracy and timely replenishment. • Assisted with facility management, ensuring a safe and functional work environment. • Tracked and reported expenses related to logistics and office operations.

1. Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner. 2. Provide product or service information, answer questions, and resolve customer issues. 3. Log and track customer interactions using CRM or ticketing systems. 4. Follow up with customers to ensure their issues are resolved and they are satisfied. 5. Coordinate with internal departments (sales, technical support, logistics, etc.) to resolve complex customer problems. 6. Handle complaints or escalations and provide appropriate solutions or alternatives. 7. Process orders, forms, applications, or requests as needed. 8. Maintain accurate customer records and update account information when necessary. 9. Collect customer feedback and report recurring issues or suggestions for improvement. 10. Support team goals by meeting performance targets (e.g., response time, customer satisfaction score).

Communication Development Extension services Planning Management

Accounting Economics Management Extension services Communication