• Organized events and conducted product market research. • Served as an intermediary in negotiations, and arranged transportation. • Led the launch of Bestsol's online services, expanding its digital presence.

• Managed sales teams, and developed strategic sales plans. • Acted as the team coordinator and coached the teaching staff. • Exceeded sales targets by 15% and built key accounts.

• Conducted customer needs analysis, and arranged conference calls. • Performed quality checks for translations, localization, and subtitling. • Delivered translations, and provided ongoing project monitoring. Engaged with clients and translators across email, chat, and phone. • Conducted local market research in China, exploring translation and localization opportunities.

• Supervised daily call center operations to ensure high-quality customer service standards are met. • Managed a team of customer service representatives, providing guidance, training, and support to enhance performance and ensure consistent service quality. • Handled escalated customer inquiries and complaints, resolving issues efficiently and effectively to maintain customer satisfaction. • Addressed and resolve potential customer service issues proactively to prevent escalation and ensure a positive customer experience.

• Assisted customers with menu selections, providing information on product ingredients, and making personalized recommendations based on preferences. • Assisted with inventory management by monitoring product levels, restocking items, and rotating stock to minimize waste. • Handled customer complaints and resolve issues in a professional manner, ensuring customer satisfaction. • Worked collaboratively with kitchen staff to coordinate the timing of order preparation and service to customers. • Trained new cashiers on the company's point-of-sale (POS) system, and cash handling procedures.