I worked in the international voice blended process for 2 years (2022–2023), handling clients from the US claims domain. This involved providing support in a transactional and voice process setting, likely focused on managing and resolving customer or client queries, processing claims, and ensuring a smooth process. I worked at Cognizant as part of the international voice blended process for two years, specializing in managing US claims. My role involved handling a combination of voice and transactional tasks, where I provided end-to-end support to clients, ensuring seamless resolution of their queries and issues. I focused on maintaining high levels of accuracy while procstandards. This position required excellent communication skills, quick problem-solving abilities, and the ability to manage a dynamic workload. My experience here helped me refine my ability to deliver exceptional client service, work collaboratively in a team environment, and consistently achieve performance targets in a fast-paced setting.