Answer incoming calls promptly and professionally. Provide accurate and up-to-date information to customers. Address customer inquiries and resolve issues in a timely manner. Follow company scripts and guidelines to ensure consistency and quality of service. Upsell additional products or services to customers when appropriate. Document all customer interactions accurately in the company's database. Escalate complex issues to the appropriate department for further resolution. Collaborate with team members and supervisors to improve overall customer service. Meet or exceed performance metrics, such as call quality, attendance, and customer satisfaction ratings.

Plan English lessons according to Communicative Language Teaching (CLT) approach, incorporating interactive and communicative activities to enhance language acquisition. Invigilate exams to assess students' language proficiency and understanding of lesson content. Assess students' progress through various evaluation methods such as quizzes, tests, presentations, and class participation. Plan remedial activities to address students' specific language learning needs and provide additional support to improve their English language skills.

Plan English lessons aligned with the Content-Based Approach (CBA), integrating language learning with subject matter content to enhance students' comprehension and language skills. Invigilate exams to evaluate students' understanding of both language concepts and subject-specific content covered in the lessons. Assess students' progress by evaluating their performance in language tasks related to the content being studied. Plan remedial activities tailored to address students' language deficiencies within the context of the subject matter, aiming to improve their overall language proficiency and comprehension.