Honed invaluable skills in communication, customer service, and crisis management in a dynamic and fast – paced environment and resolving conflicts with tact and diplomacy. Demonstrated leadership abilities by effectively coordinating with team members. PAGE | 2 Managed diverse passenger needs and requests with professionalism and empathy, fostering positive relationships and enhancing brand reputation.

Leveraged strong communication skills to liaise with headquarters and logistics partners, facilitating timely delivery of merchandise and managing inventory levels effectively. Cultivated strong client relationships through exceptional service delivery, resulting in a consistent client retention rate over 85%. Consistently exceeded monthly sales targets by 15 – 25%, generating an average of 40% instore revenue per month through strategic upselling and cross – selling. Maintained an organized stockroom to increase efficiency and aided in the accurate processing of payments in the system.

Utilized in – depth product knowledge and exceptional customer service skills to achieve monthly sales targets, averaging 30, 000 AED in revenue. Actively participated in product training sessions to stay updated on new arrivals and trends, enhancing sales performance and product expertise. Cultivated strong customer relationships, resulting in a 90% customer satisfaction rate and a 30% increase in repeat business. Assisted in stocking shelves with goods, tracked inventory levels, and collected payments using an efficient POS system.

Coordinated inbound and outbound supply chain efficiency and reducing transportation costs by 15%. Implemented inventory controls measures, reducing stockout instances by 20% and minimizing excess inventory, leading to a decrease in storage costs by 10%. Negotiated contracts with transportation vendors and freight forwarders, securing preferential rates and terms, resulting cost savings. Led cross -functional teams to implement process improvements and streamline logistics workflows. Logistics Coordinator Assistant (2016 – 2017) Executed administrative responsibilities including warehouse support to manage inventory and stock while carrying out tedious clerical activities and compiling customs documentation for upper management. PAGE | 3 Built long-term relations with potential clients, provided detailed information on company products, and supported the implementation of security, labor, and safety policies.

Customs officer