FRANCESCO

BUSINESS PROCESS TEAM LEAD
29 流程管理住在 葡萄牙国籍 意大利
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工作经历

BUSINESS PROCESS TEAM LEAD

accenture 2 business process services, s.a - av. eng.
2022.03-至今(3 年)
AMOREIRAS, TORRE 1, 16o ANDAR - LISBON • Type of business OPERATIONS • Main activities and responsibilities COLLECT AND INTERPRET/ANALYSE DATA FROM SEVERAL SOURCES USE BUSINESS REPORT THAT PROVIDES INSIGHT INTO KEY DATA POINTS. LOCATE AND DEFINE NEW PROCESS IMPROVEMENT OPPORTUNITIES. WORK WITH STAKEHOLDERS TO PRIORITIZE BUSINESS AND INFORMATION NEEDS. LEAD SEVERAL ANALYSTS TO DELIVER AND MEET EXPECTED PERFORMANCE. RESPONSIBLE FOR DEVELOPING PEOPLE. PROVIDE COACHING TO ALL THE TEAM MEMBERS ACCORDING TO ACTIVE PLAN, AND FOCUS ON INDIVIDUAL PERFORMERS WITH LOW METRICS ACHIEVEMENT. ABSENTEEISM RISK, PRESENCES CONTROL AND DISCIPLINARY PROCESS POC.

Subject Matter Expert

ACCENTURE
2020.06-2021.06(1 年)
• Type of business OPERATIONS • Occupation or position held PLATFORM EXPERIENCE ASSOCIATE • Main activities and responsibilities REVIEW USER GENERATED CONTENT. CLASSIFY USER GENERATED CONTENT ACCORDING TO POLICY. PROVIDING QUALITY ASSURANCE AND IMPROVING MACHINE CLASSIFIERS TO ENSURE SAFETY OF THE PLATFORM FOR ALL AUDIENCE AND CROSS-FUNCTIONAL TEAMS.

CUSTOMER SERVICE REPRESENTATIVE

teleperformance portugal sa - av.
2019.11-2020.06(8 个月)
• Type of business CUSTOMER SERVICE • Main activities and responsibilities CUSTOMER MANAGEMENT AND SUPPORT. PROVIDING INFORMATION ABOUT PRODUCTS AND SERVICES

TEAM MANAGER.

ischiabet s.r.l.
2017.11-2018.12(1 年)
• Main activities and responsibilities MANAGEMENT OF THE CASH REGISTER. STORAGE AND INVENTORY MANAGEMENT. MANAGEMENT OF ADMINISTRATIVE DEADLINES. MANAGEMENT OF WORK SHIFT SCHEDULE. INSOURCE AND OUTSOURCE SERVICES MANAGEMENT. CUSTOMER MANAGEMENT AND SUPPORT. DIRECT SALES MANAGER. MANAGEMENT OF CASH INFLOWS AND OUTFLOWS. MANAGEMENT OF SHOP ACCOUNTING AND SHOP ASSISTANTS.

教育经历

IU International University

ARTIFICIAL INTELLIGENCE
2024.07-至今(7 个月)
Applied Artificial Intelligence - Bachelor's

Universitá la Sapienza di Roma

BUSINESS SCIENCES
2014.09-2019.07(5 年)
Bachelor's

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