• Led a team of 18 employees, providing guidance and support to ensure efficient operations • Managed daily operations, including scheduling, inventory management, and customer service • Achieved 2x increase in sales through effective staff training and motivation • Developed and implemented strategies to improve productivity and streamline processes • Collaborated with cross-functional teams to develop and execute marketing campaigns • Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs • Maintained high standards of quality control to ensure customer satisfaction • Implemented new technology systems to enhance operational efficiency • Provided ongoing coaching and mentoring to team members, supporting their professional development • Resolved customer complaints or issues promptly while maintaining a positive brand image • Managed multiple projects simultaneously within established timelines • Identified areas for process improvement through data analysis

• Handled a high volume of inbound customer calls, averaging 200 calls per day • Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction • Demonstrated strong product knowledge to effectively answer questions and provide accurate information to customers • Achieved an average call resolution time of 5 minutes, exceeding departmental targets • Assisted in training new team members on company policies, procedures, and best practices for delivering excellent customer service • Recognized as a top performer within the team based on consistently high performance evaluations from supervisors • Managed escalated calls from dissatisfied customers with professionalism and empathy, successfully deescalating situations while finding appropriate solutions

• Developed and implemented social media strategies to increase brand awareness and drive engagement across multiple platforms • Managed social media accounts, including content creation, scheduling, and monitoring of posts • Collaborated with cross-functional teams to align social media efforts with overall marketing objectives • Created compelling visual content, such as graphics, images, and videos, to enhance brand presence on social media • Engaged with followers and responded to comments/messages in a timely manner to foster positive customer relationships • Managed online reputation by addressing customer concerns or negative feedback in a professional manner • Identified target audience segments based on demographics, interests, behaviors etc. for more effective targeting of content/advertising campaigns

Nanotechnology sphere with main focus on biology and microsystem devices

Higher grades only diploma, translation scientific articles in nanotechnology sphere