 Acts as the first point of contact for Employees, Managers and HR Business Partners seeking support in HR Policies & Processes, Transactions & HRWeb (self-service)  Successfully program managed migration of various HR processes from France to GSC – local site  Prepared, reviewed and updated project(s), taking care of transition timeline of service roll-out, all major milestones and deadlines;  Implementing the processes of Problem, Change and SLA’s Management.  Driving Service delivery strategy, accountable for strategic leadership of the accounts, consumer satisfaction and creation of valued senior business relationship with clients.  Managing HRIS, ensuring accuracy and completeness of data and maintaining data security.  Developed result oriented PMS promoting performance culture by identifying organization, customer/ client and business focused KRA and KPI metrics.

 SPOC for GE USA/ NGM MEA/NGM LATAM/NGM INDIA  Internal Staffing & Career Management  HR Planning, Workforce & Resources Utilization Management  BPO Processes & Vendors Management

 Recruited to help open new company branch in Dakar, guiding the start-up and management of a full spectrum of HR operations, systems and programs.  Worked with senior management to create HR policies and procedures; recruit employees; create and administer group benefits; develop orientation, training and incentive programs.  Manage leave-of-absence programs and personnel records; administer benefits enrollment and programs; administer HR budget; and handle HR generalist workplace issues.

 Responsible for the management and regulation of Incoming Global Internship Program including International Recruitment  Responsible for the implementation and development of Global Internship Programs  Responsible for the implementation of national marketing campaigns, Cross Cultural Exchange Programs and management of the CRM platform

 Responsible for the Organizational Development and growth of local operations in 2 local committees (350+ members)  Responsible for local strategic planning and the national plan implementation  Responsible for Human Resources Administration, International Exchanges Management, Finance and Administration Management in the local committees  Responsible for the coaching of local activities and social programs coordination

 HR planning and management of recruitment and selection processes  Implementation and management of campus recruitment program  Responsible for training and performance tracking and assessment  Compendium management and motivational programs implementation  Market research, sales and partnership management

 Trainers & Training modules Database Management  Training events management (Local & National Seminars & Conferences)  Members Tracking, Assessment and Development Plan Management

Grade A

Grade B

Grade B+

Grade B+