Remote sales & purchase coordinator at BULLAYS DISTRIBUTION, France. • Coordination on the business management software ODOO, (CRM); • Collaborate with various departments (accounting,purchasing) to improve software use and prevent user’s errors; • Assisting and reported issues to the developer to optimize the use of ODOO management software.

• Remote support on digital marketing SaaS Systeme.io, by email and support tickets; • Respond to all customer requests in a timely manner, in French and/or English while improving customer experience; • Assisting and solving technical issues in ticketing system, in order, to help the client with all the necessary information; • Work proactively to update customers by reporting progress regarding outstanding queries; • Use various devices to reproduce customer environments in order to troubleshoot issues further; • Use of the G Suite, Slack, Zoom, Google meet and Office pack for daily tasks; • Use various devices to reproduce customer environments in order to troubleshoot issues further.

French Language and Litterature