As a secondary school teaching assistant helping a French student in an Italian school who struggles with English, your role would focus on facilitating their integration, supporting their learning process, and helping them overcome language barriers. The main activities tailored to this scenario: Language Support 1. Translation Assistance: • Translate key instructions, lesson content, and assignments from Italian (or English) into French, where possible. • Provide glossaries of essential terms in Italian, English, and French to aid understanding. 2. Basic English and Italian Support: • Teach foundational phrases and vocabulary in Italian to help the student communicate in school. • Simplify English content, using visual aids, gestures, or French explanations to enhance comprehension. 3. Language Practice: • Organize short, informal sessions for practicing conversational Italian or English. • Use bilingual exercises, such as matching words or creating simple sentences, to build language skills. Academic Support 1. Classroom Adaptations: • Work closely with the subject teachers to simplify lesson content for the student. • Provide alternative resources, such as French-language textbooks or materials, if available. 2. Individualized Assistance: • Offer one-on-one help during lessons to explain complex topics or clarify assignments. • Help the student prepare for tests or complete homework, ensuring they understand the requirements. 3. Encourage Multimodal Learning: • Use visual aids, diagrams, or hands-on activities to make concepts clearer. • Suggest digital tools or apps for language learning, such as Duolingo, Quizlet, or Google Translate. Social and Emotional Support 1. Facilitate Integration: • Encourage group activities where the student can collaborate with classmates to practice Italian and form friendships. • Act as a mediator to promote inclusion and understanding among peers. 2. Build Confidence: • Celebrate small achievements in language learning or academics to boost self-esteem. • Provide emotional support by being approachable and empathetic to their challenges. Coordination and Communication 1. Collaboration with Teachers: • Keep teachers informed about the student’s progress and areas where they need additional help. • Suggest modifications or accommodations for the student during lessons or evaluations. 2. Communication with Parents: • Maintain regular contact with the student’s family to update them on their child’s progress. • Offer suggestions for language practice or study support at home.

Promoting Products or Services: • Contacting existing or potential customers to introduce offers, promotions, or new products/services. • Clearly and persuasively presenting the features and benefits of the offerings. Direct Sales: • Closing transactions or contracts during the call. • Collecting necessary information to complete the purchasing process. Managing Marketing Campaigns: • Supporting advertising campaigns by reaching out to targeted customer lists provided by the company. • Contributing to achieving sales or promotional goals. Market Research and Surveys: • Conducting calls to gather feedback on products, services, or customer satisfaction. • Compiling and analyzing collected data. Lead Generation: • Identifying and qualifying potential customers interested in products/services. • Passing qualified leads to the sales or customer care team. Appointment Setting: • Arranging appointments between customers and company representatives (e.g., salespeople or technicians). • Coordinating schedules and providing clients with necessary details. Follow-Up and Support: • Making follow-up calls to finalize initial sales, resolve inquiries, or ensure customer satisfaction. • Assisting customers with post-sale needs or additional questions. Upselling and Cross-Selling: • Offering additional or related products/services to maximize sales. • Identifying opportunities to enhance customer value.

Master’s Degree in Modern Languages for International Communication and Cooperation. This program focused on advanced language studies, intercultural communication, translation, and international cooperation. I specialized in English and Spanish and worked on projects combining linguistic and digital tools, even in legal translation. As part of the curriculum, I participated in a collaborative project using Lexonomy, an online platform for creating and managing specialized terminological dictionaries

110/110L cum laude

ERASMUS PROJECT IN SPAIN