City: Gurgaon | Country: India Worked as a Customer service representative fora1year.

City: Haryana | Country: India • Manage large amounts of incoming phone calls,chats,emails. • Identify and assess customers’ needs to achieve satisfaction • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

City: Kerala | Country: India • Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. • Performs other duties as assigned, requested, or deemed necessary by management. • Ensure the Front office log book and the hotel log book are always updated and actioned upon • Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD. • Participate in hotel committees and task force assignments. • Assist all departments in servicing the guests during high volume periods. • Takes responsibility in the absence of the Duty Manager / Front office manager • As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.

City: Tamilnadu | Country: India Reviewed daily listings of reservations to look for and correct booking errors. Ensured that special accommodations were made for guests when appropriate. Coordinated with other staffing departments to ensure solid guest relations. Managed all guest relations and updated scheduling database. Transferred calls to the correct department.

City: Tamilnadu | Country: India Maintained an updated database of guest check-ins, checkouts, and fees. Tracked staff schedules and called for outside maintenance as needed. Responded to guest complaints in a professional, courteous manner. Managed multiple phone lines while attending to guest issues

I have completed my Bachelor's degree from India.

+2