Plan and conduct English language lessons for elementary grades 1-6, with classes averaging between 8-12 students. Maintain an interested group of students by inspiring them to achieve their ultimate potential. Develop and present comprehensive lesson plans, with a focus on improving student’s academic reading and writing abilities. Teach students important skills such as critical thinking, making inferences, and evidence collection. Incorporate creative methodologies to encourage class participation and foster a fun learning environment. ▪ Effectively plan, prepare, and deliver lesson plans in line with curriculum objectives; maintain discipline in the classroom ▪ Present demos for parents and students on recruitment days ▪ Provide weekly feedback of students’ performance to parents

Plan and conduct after school English language lessons for elementary grades 1-6, with classes averaging between 8-12 students. Maintain an interested group of students by inspiring them to achieve their ultimate potential. Develop and present comprehensive lesson plans, with a focus on improving student’s academic reading and writing abilities. Teach students important skills such as critical thinking, making inferences, and evidence collection. Incorporate creative methodologies to encourage class participation and foster a fun learning environment.

Marketing Communications ▪ Wrote copy for various marketing campaigns and translated marketing communications materials. ▪ Established writing standards and quality control measures to ensure consistent messaging, tone, and brand standard/ identity. ▪ Copy edited of internal and external communications materials for departments.

Park Hyatt Beijing Identified training needs through data analysis from guests and associates’ feedback to lead program operation and training efforts. Recognized talents amongst the rooms division and cater development plans accordingly to bridge gap to the next role.  Taught business and conversational English to improve operational standards  Led the design and implementation of internal learning programmes  Conducted and developed data analytics and strategy to provide direction against KPIs to drive business insights; information was shared with senior management in monthly presentations  Worked with senior management to achieve guest satisfaction target by cultivating a culture of service excellence  Acted as the loyalty operation champion and subject matter expert to engage and align associates to fulfil the purpose of the loyalty program  Managed member recognition programmes and member communications, including responding to member queries

by Marriott Calgary Airport/Residence Inn by Marriott Calgary Airport Managed Human Resources functions as a strategic business partner in four properties, supporting a total of 530 employees. Led Human Resources practices and objectives that provided an employee-oriented; high-performance and “putting people first” culture that emphasized empowerment, quality, productivity, and standards. ▪ Orchestrated training and developmental education for employees ▪ Conducted workshops, evaluations, and training to ensure employee competency. ▪ Managed full cycle recruitment; implemented strategies to accelerate hiring process and evaluated hire metrics. ▪ Provided management with guidance on labour relations, conflict management and resolution. ▪ Lead of Corporate Social Responsibility Team and selected as the Wellness Champion for market properties to drive engagement and promote workplace well-being.

▪ Selected as Task force to assist Human Resources and Management team with pre-opening Human Resources functions. ▪ Provided training to senior management and pre-opening team in brand culture, recruitment, and payroll system. ▪ Supported Human Resources in mass recruitment process to ensure top talent selection, executed 4 hiring fairs and successfully hired over 350 employees. ▪ Established hotel policies and procedures in conjunction with company standards.

Managed Human Resources functions at the Hyatt Regency Vancouver, supporting 500 employees. Executed corporate events ranging in size from 17- 500 attendees to drive employee engagement. Implemented 3 new employee recognition programs to motivate employee performance. Increased corporate social responsibility and community initiatives by fundraising for 10 additional organizations, to encourage diversity and care. Trained and achieved 99% company compliance of Health and Safety Policies and Procedures. ▪ Facilitated and supervised training initiatives ▪ Advised management on employee relations and Union issues. ▪ Managed Health and Safety Committee; administered STD/LTD, Worksafe BC claims, RTW process and facilitated placements in accordance. ▪ Developed and led employee recognition programs to increase morale

Hon. B.A. in Communication and Professional Writing