Stefania

Learning centre coordinator
28 意大利语翻译/英语翻译住在 意大利国籍 意大利
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工作经历

Learning centre coordinator

Lisbon Project
2024.01-2024.08(8 个月)
Managed educational resources, including books and digital materials, enhancing accessibility and learning outcomes. • Designed and led community engagement activities and workshops, promoting inclusive participation and knowledge sharing. • Created impactful social media posts and content to highlight educational initiatives, boosting community awareness and participation. library resources and activities.

Customer service representative

Airbnb
2023.02-2023.11(10 个月)
Managed up to 400 client interactions, resolving complex issues related to home reservations and rebookings, ensuring high guest satisfaction. • Skillfully mediated communication between hosts and guests, especially in cases of unresponsiveness, minimizing disruptions and enhancing user trust. • Provided expert assistance to clients, navigating technical issues and inquiries in both Italian and English markets. • Consistently achieved top customer service ratings, reflecting effective problem-solving and empathetic client handling.

Contact centre information clerk

Iperal s.r.l
2021.10-2023.01(1 年)
Handled high volumes of administrative tasks, including data entry, scheduling, and documentation, to office operations. • Coordinated with suppliers to ensure timely procurement and delivery of resources, reducing supply chain delays. • Provided detailed support to clients via calls and emails, resolving queries and enhancing their service experience. • Maintained up-to-date records and organized files, ensuring quick access and improved departmental efficiency.

教育经历

Insubria University

Intercultural and Interlinguistic Mediation
2018.09-2022.12(4 年)
Specialized in linguistic proficiency and cross-cultural communication, with a focus on interpreting and mediation between diverse cultural groups.

语言

意大利语
母语
英语
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证书

ECDL -European Computer Driving Licence Linguistic internship at the Centre Mediterranéen d’Études Françaises, Cap d'Ail, France
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