Stefania
Learning centre coordinator
女28 岁意大利语翻译/英语翻译住在 意大利国籍 意大利
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工作经历
Learning centre coordinator
Lisbon Project
2024.01-2024.08(8 个月)
Managed educational resources, including books and digital materials, enhancing
accessibility and learning outcomes.
• Designed and led community engagement activities and workshops, promoting inclusive
participation and knowledge sharing.
• Created impactful social media posts and content to highlight educational initiatives,
boosting community awareness and participation. library resources and activities.
Customer service representative
Airbnb
2023.02-2023.11(10 个月)
Managed up to 400 client interactions, resolving complex issues related to home
reservations and rebookings, ensuring high guest satisfaction.
• Skillfully mediated communication between hosts and guests, especially in cases of
unresponsiveness, minimizing disruptions and enhancing user trust.
• Provided expert assistance to clients, navigating technical issues and inquiries in both
Italian and English markets.
• Consistently achieved top customer service ratings, reflecting effective problem-solving
and empathetic client handling.
Contact centre information clerk
Iperal s.r.l
2021.10-2023.01(1 年)
Handled high volumes of administrative tasks, including data entry, scheduling, and
documentation, to office operations.
• Coordinated with suppliers to ensure timely procurement and delivery of resources,
reducing supply chain delays.
• Provided detailed support to clients via calls and emails, resolving queries and enhancing
their service experience.
• Maintained up-to-date records and organized files, ensuring quick access and improved
departmental efficiency.
教育经历
Insubria University
Intercultural and Interlinguistic Mediation
2018.09-2022.12(4 年)
Specialized in linguistic proficiency and cross-cultural communication, with a focus on
interpreting and mediation between diverse cultural groups.
语言
意大利语
母语
英语
精通
证书
ECDL -European Computer
Driving Licence
Linguistic internship at
the Centre Mediterranéen
d’Études Françaises, Cap
d'Ail, France
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