1.To have complete knowledge of the operational systems at Front Office. 全面掌握前厅部操作系统专业知识。 2.Ensures guest recognition program are maintained. 维持感谢回头客人的宾客认知计划。 3.Actively obtains feedback from guests to improve services and facilities. 积极地赢得客人的反馈意见，提高服务和设施。 4.Enforces all quality standards and procedures from VIP guests, pre-arrival, to their arrival, during their stay till their departure. 加强质量标准和VIP客人，预先抵达， 抵达， 入住至离店的程序。 5.Ensures FIT’s arriving and departing by limousine are met and greeted and are given a smooth and seamless check-in and check-out. 凡是订车的散客到达和离店必须要迎接和欢送， 保证客人的顺利入住和离店。 6.Checks the log book to ensure the quick and correct handling of guest requests. 抽查记录本，确保快速准确地解决客人的需求。 7.Analyzes and solves any recurring problems that arise. 分析和解决多发问题。

1.Presentable. 良好的外貌 2.Communication skills. 沟通良好 3.Articulate. 语音清晰 4. Fluent in oral and written English.流利的英文口语及书写能力 5.Ability to interact善于交际 6. Pleasant personality开朗的个性 7.Diploma or Degree in recognized Hospitality institution.被认可的酒店专业的文凭和学位 8.At least 1 years experience in similar capacity in 5 Star Hotel.至少有1年同等五星级酒店工作经验