Customer Care Officer for Mercedes-Benz
刷新于 5 个月前
233 查看
49 申请
天津
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职位职责
Job presentation1.Receiving customers
2.Resolve customer complaints
3.Customer satisfaction survey
4.Perform customer reviews
职位要求
Technical Skills, Knowledge and Competency (Outside of Academic/Professional)1. Language & Computer Skills
2.Basic written and spoken English
3.Good MS-Office skillTechnical Knowledge/Hard Skills1.Solid knowledge of CRM and aftersales
2.Solid knowledge of database management such as Autoline DMS
3.Basic knowledge of data mining
4.Solid knowledge of telephone sales & marketing
5.Basic knowledge of Mercedes-Benz and insurance products
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