Customer Service Manager (Hospitality/Real Estate)
15000 人民币~20000 人民币/每月
全职
3~5年
刷新于 1 年前
56 查看
4 申请
上海, 深圳
分享
工作职责
Job Responsibilities
Overall responsible for the company's customer service, develop and implement customer service strategies and processes to ensure the quality and efficiency of customer service;
Leading and managing the customer service team, including recruiting, training, evaluating and motivating team members to ensure efficient team operation and staff stability;
Gaining in-depth understanding of customer needs and feedback, analyzing and resolving customer issues to ensure customer satisfaction and loyalty;
Working closely with other departments and coordinating resources to ensure collaborative cross-departmental resolution of customer issues;
Regularly summarize and evaluate customer service work, put forward improvement opinions and solutions, and promote the continuous improvement of customer service quality;
Paying attention to market dynamics and competitors' customer service strategies, providing data support and suggestions for the company to formulate effective market strategies;
Develop and implement customer relationship management programs, establish and maintain long-term cooperative relationships with important customers;
职位要求
- Experience in hotel management/customer service (preferably five-star)
- Bachelors degree in hospitality, real estate, business management or other related area
- Good communication and presentation skills
- Chinese language skills desired
- Immediate availability preferred
相似的职位
搜索你理想的职位
职位类别
城市或国家
公司基本信息
也看过
Italian Restaurant general manager for Bund 6
DECANTO Italian restaurant
15000 人民币~20000 人民币/每月
上海
保存职位
0 查看
0 申请
刷新于 20 天前
Top international school in Lingang, Shanghai//August 2025//Primary school Homeroom Teachers Needed in August 2025 in Pudong district, Shanghai (26-33k per month+housing)
Shanghai Bowai Education
15000 人民币~20000 人民币/每月
全职
上海
保存职位
0 查看
0 申请
刷新于 20 天前
Assistant to Immigration Consultant – Need American or Canadian
HY LLP Shanghai
15000 人民币~20000 人民币/每月
上海
保存职位
0 查看
0 申请
刷新于 21 天前
Italian Waiter
Girasole Restaurant
15000 人民币~20000 人民币/每月
上海
保存职位
0 查看
0 申请
刷新于 21 天前
Tour Consultant
Country Holidays Travel
15000 人民币~20000 人民币/每月
上海
保存职位
0 查看
0 申请
刷新于 21 天前
Procurement Manager
Heidelberg Graphic Equipment (Shanghai) Co., Ltd
15000 人民币~20000 人民币/每月
上海
保存职位
0 查看
0 申请
刷新于 21 天前
Sales Executive for Fahion Factory
A German Operated Fashion Factory
15000 人民币~20000 人民币/每月
上海
保存职位
0 查看
0 申请
刷新于 21 天前
General Manager (Regional F&B Group)
A Global Restaurant Group
15000 人民币~20000 人民币/每月
上海
保存职位
0 查看
0 申请
刷新于 21 天前
SH: Pudong// ASAP //Substitute Primary School English teacher needed ASAP in Pudong district, Shanghai( 24-30k RMB/mo, housing) Starting Date: ASAP Locations: Pudong, Shanghai;
Bowai HiredExpat
15000 人民币~20000 人民币/每月
全职
上海
保存职位
0 查看
0 申请
刷新于 21 天前
Starting Time: ASAP//Pudong//Top level Int'l Kindergarten//Kindergarten Art Teacher Needed in Pudong district, Shanghai
Shanghai Bowai Education
15000 人民币~20000 人民币/每月
全职
上海
保存职位
0 查看
0 申请
刷新于 22 天前