Customer Success
15000 人民币~20000 人民币/每月
全职
1~3年
刷新于 4 个月前
277 查看
55 申请
深圳
分享
职位职责
· Handle complaints, and various customer escalations, utilizing internal systems and product knowledge to achieve optimal customer resolution times.
· Serve as a focal point to receive urgent escalations prioritizing excellent customer communication with empathy and professionalism.
· Ensure all complaint cases and escalation tasks are diligently and promptly followed up, maintaining timely communication with customers for each case.
· Ability to effectively deep-dive and investigate the root cause of customer complaints, providing the right solution and responsible party determination.
· Maintain effective communication and relationships between internal departments.
· Accurately document interactions, maintain data accuracy in the relevant contact management system and understand various processes and procedures that interface with the service centre.
· Provide feedback and improvement ideas promptly to the Technical Team.
· Perform any other ad-hoc tasks, projects, or duties as assigned by the direct supervisor or by the department or organization.
职位要求
Preferably 1 to 2 years of experience handling high-level complaints, escalations, disputes, resolutions, and detailed investigations with root cause analysis skills.
Effective communication skills, both written and verbal, in English and/or Malay
Demonstrate patience in all interactions with customers, affiliates, partners, and internal departments, maintaining a pleasant and professional tone.
Ability to manage multiple tasks simultaneously and maximize productivity with effective time management skills.
Dependable with strong attention to detail.
Skilled in multitasking and adaptable to changes quickly.
Ability to work both independently and as part of a team.
Courteous with a strong customer service orientation.
Proficient in computer navigation and PC knowledge.
Able to work on a rotating shift, during weekends, public holidays, and festive seasons.
相似的职位
搜索你理想的职位
职位类别
城市或国家
也看过
Chinese, English and Thai translators
NATURAL HME HOUSEHOLD (THAILAND) CO., LTD.
20000 泰铢~50000 泰铢/每月
全职
泰国
保存职位
0 查看
0 申请
刷新于 2 天前
Freelance Narrative Consultant & Game Writer (US Citizen, Remote-US/China)
MerJoy
面议
远程
美国
保存职位
0 查看
0 申请
刷新于 6 天前
Spanish teachers wanted (online or offline)
Lexuezhe Language Center
15000 人民币~20000 人民币/每月
兼职
其它
保存职位
0 查看
0 申请
刷新于 1 个月前
Come to work in Shanghai ( 6 months-visa provided)
Mandarin at work
15000 人民币~20000 人民币/每月
上海
保存职位
0 查看
0 申请
刷新于 2 个月前
Urgently Hiring Multilingual Subtitle Bilingual Translators
Guangzhou Synergy Translations Co., Ltd.
15000 人民币~20000 人民币/每月
兼职
其它
保存职位
0 查看
0 申请
刷新于 3 个月前
English teacher for aged 3-14 children
Computer Explorers
15000 人民币~20000 人民币/每月
苏州
保存职位
0 查看
0 申请
刷新于 4 个月前
Tokyo big city luxury hotel staff wanted, visa support available
24 Surge Ltd.
240000 日元~350000 日元/每月
全职
日本
保存职位
0 查看
0 申请
刷新于 6 个月前
Looking for Arabic Part-time LQA Tester
Powers Translation International Co., Ltd
面议
兼职
其它
保存职位
0 查看
0 申请
刷新于 9 个月前
Small Language Audio Evaluator (Online Part-Time)
Transn
面议
兼职
其它
保存职位
0 查看
0 申请
刷新于 10 个月前
Operation and maintenance engineer
GEOR Global Recruitment (Shenzhen) Ltd.
70000 人民币~80000 人民币/每月
全职
深圳
保存职位
猎头职位
刷新于 1 年前