Customer Success

15000 人民币~20000 人民币/每月

全职
1~3年
刷新于 4 个月前
277 查看
55 申请
深圳
分享
职位职责
· Handle complaints, and various customer escalations, utilizing internal systems and product knowledge to achieve optimal customer resolution times. · Serve as a focal point to receive urgent escalations prioritizing excellent customer communication with empathy and professionalism. · Ensure all complaint cases and escalation tasks are diligently and promptly followed up, maintaining timely communication with customers for each case. · Ability to effectively deep-dive and investigate the root cause of customer complaints, providing the right solution and responsible party determination. · Maintain effective communication and relationships between internal departments. · Accurately document interactions, maintain data accuracy in the relevant contact management system and understand various processes and procedures that interface with the service centre. · Provide feedback and improvement ideas promptly to the Technical Team. · Perform any other ad-hoc tasks, projects, or duties as assigned by the direct supervisor or by the department or organization.
职位要求
Preferably 1 to 2 years of experience handling high-level complaints, escalations, disputes, resolutions, and detailed investigations with root cause analysis skills. Effective communication skills, both written and verbal, in English and/or Malay Demonstrate patience in all interactions with customers, affiliates, partners, and internal departments, maintaining a pleasant and professional tone. Ability to manage multiple tasks simultaneously and maximize productivity with effective time management skills. Dependable with strong attention to detail. Skilled in multitasking and adaptable to changes quickly. Ability to work both independently and as part of a team. Courteous with a strong customer service orientation. Proficient in computer navigation and PC knowledge. Able to work on a rotating shift, during weekends, public holidays, and festive seasons.
搜索你理想的职位
职位类别
城市或国家
也看过
Client Development Manager
GEOR Global Recruitment (Shenzhen) Ltd.
35000 人民币~50000 人民币/每月
全职
香港
保存职位
猎头职位
刷新于 1 天前
August 2025//Nanjing Top Level Quality and benefits: International High School Art Teacher Needed in August 2025 in Nanjing city, Jiangsu province (Excellent benefits+Fully paid summer/winter holidays)
Shanghai Bowai Education
15000 人民币~20000 人民币/每月
全职
南京
保存职位
0 查看
0 申请
刷新于 8 小时前
Purchaser - German Company
A German Company
15000 人民币~20000 人民币/每月
上海
保存职位
0 查看
0 申请
刷新于 3 天前
Top international school in Lingang, Shanghai//August 2025//Primary school Homeroom Teachers Needed in August 2025 in Pudong district, Shanghai (26-33k per month+housing)
Shanghai Bowai Education
15000 人民币~20000 人民币/每月
全职
上海
保存职位
0 查看
0 申请
刷新于 3 天前
Fashion Design Lecturer, Jewelry Design Lecturer
深圳市米兰时尚设计培训中心有限公司
15000 人民币~20000 人民币/每月
深圳
保存职位
0 查看
0 申请
刷新于 5 个月前
Technical Support Engineer
HUNKTIMES
15000 人民币~20000 人民币/每月
全职
阿拉伯联合酋长国
保存职位
0 查看
0 申请
刷新于 7 个月前
Clerk
Wuxi Xiaomi Housekeeping Service Co., Ltd
10000 人民币~15000 人民币/每月
全职
无锡
保存职位
0 查看
0 申请
刷新于 8 个月前
Pre-Sales Solutions Specialist(H)
Shenzhen Sunline Tech Co.,Ltd.
30000 人民币~35000 人民币/每月
全职
保存职位
0 查看
0 申请
刷新于 8 个月前
Pre-Sales Solutions Specialist
Shenzhen Sunline Tech Co.,Ltd.
30000 人民币~35000 人民币/每月
全职
保存职位
0 查看
0 申请
刷新于 8 个月前
Playgroup English Coordinator
TIMESWELL LIMITED
15000 人民币~20000 人民币/每月
全职
Hongkong
保存职位
0 查看
0 申请
刷新于 1 年前

最新博客

职位
人才
博客
我的