Experience & Strategy CX Ops Senior Manager

15000 人民币~20000 人民币/每月

全职
5~10年
刷新于 3 个月前
281 查看
50 申请
深圳
分享
工作职责
Examining existing and future business processes and working with internal groups globally to drive/assist in continuous improvement; Standardizing processes according to best practices and market realities, and developing a continuous improvement culture to ensure lessons learned and go beyond; Recognizing and addressing organizational barriers to ensure the future success of new programs and projects; Analyzing current KPIs for CX, generating insights, and acting on key opportunities to ensure high customer satisfaction based on their feedback; Managing a high-performance team to achieve company targets with minimal effort; Coordinating focus groups and research to bring the customer’s voice inside the company; Leading strategic projects in the customer service area, and defining standards and playbooks; Continuously benchmarking products and services against other companies, identifying and prioritizing areas for improvement; Communicating findings to different business areas that need to be improved; Reporting to senior levels about results, learnings, questions, and other progress made by the team.
职位要求
Mandatory fluent English. 8y+ of relevant work experience in management consulting, operations, customer service, or business development (Preferred Internet & Consulting with Customer service background). 5 y+ leading teams or cross-functional projects. Deep experience with continuous improvement methodologies. Advanced communication skills (written and spoken). Experience creating and optimizing processes. Strong analytical and critical thinking skills. Ability to lead individuals in creating and executing the best solutions for the business, partners, and consumers. Advanced in Excel or other data management tools.
搜索你理想的职位
职位类别
城市或国家
也看过
English Native Copywriter (Shenzhen)
Global Sources
15000 人民币~20000 人民币/每月
深圳
保存职位
0 查看
0 申请
刷新于 17 小时前
Video Editor Needed in Shanghai
skyzonelegroup.com
15000 人民币~20000 人民币/每月
上海
保存职位
0 查看
0 申请
刷新于 8 天前
Administrator officer(Foreigner)
A Company in Shanghai
15000 人民币~20000 人民币/每月
上海
保存职位
0 查看
0 申请
刷新于 9 天前
德国总经理
GEOR Global Recruitment (Shenzhen) Ltd.
面议
全职
德国
保存职位
猎头职位
刷新于 3 个月前
Business Receptionist Needed in Beijing
Yuan Thai Petrochemical Co., Ltd
15000 人民币~20000 人民币/每月
北京
保存职位
0 查看
0 申请
刷新于 3 个月前
Sales Technical Support Engineer(售后服务工程师)
Shanghai Lanzuo Electronic Technology Co., Ltd. (AIR Technology)
15000 人民币~20000 人民币/每月
全职
保存职位
0 查看
0 申请
刷新于 9 个月前
romance novel translation,online part-time job
Beijing Intel Wave International Culture Communication Co., Ltd.
5000 人民币~10000 人民币/每月
兼职
其它
保存职位
0 查看
0 申请
刷新于 10 个月前
Part-time Online Customer Support (English/Russian/Japanese/Korean/Turkish/Spanish/Portuguese/French/Thai)
Yeehe
面议
兼职
其它
保存职位
0 查看
0 申请
刷新于 1 年前
Tencent-Part-time Translator (German/Japanese/Russian/Portuguese- English)
Tencent Technology (Shanghai) Co., Ltd
15000 人民币~20000 人民币/每月
全职
深圳
保存职位
0 查看
0 申请
刷新于 1 年前
Golf Coach
GEOR Global Recruitment (Shenzhen) Ltd.
面议
全职
深圳
保存职位
猎头职位
刷新于 1 年前

最新博客

职位
人才
博客
我的