* Refer to company procedures, use the right tools to assist the local business team and provide front-line business support to overseas partners. * Adapt to corporate strategy adjustment and keep business knowledge updated. * Help to solve the partner's demand in the daily operation of Trip system by telephone, email or online chat（contact customer directly if necessary）. * Promote Trip’s hotel management system to our cooperative hotels. * Coordinate with other departments to improve the overall satisfaction of the merchant (hotel). * Complete temporary tasks assigned by superiors.

* Diploma or above, native or near native Vietnamese speaker with English speaking skill. * Excellent service awareness and professional dedication, strong learning ability, positive attitude, and strong ability to work under pressure, excellent teamwork ability, able to adapt to the work shift system. * Relevant working experience in customer service or online travel agency is preferred.