Job Description: Lobby Operations Management Oversee the daily operations of the lobby area to ensure service standards are consistent with the hotel's brand image. Coordinate the work of various departments within the lobby to ensure that customer needs are responded to and met in a timely manner. Oversee the cleaning, layout and maintenance of facilities in the lobby area to ensure a clean and comfortable environment. Customer Service and Relationship Management Warmly welcome every guest and provide professional inquiry and guide service. Handle customer complaints and actively solve customer problems to ensure customer satisfaction. Collect customer feedback, analyze customer needs and provide basis for hotel service improvement. Staff Management and Training Manage lobby staff, including scheduling, performance appraisal and incentives. Organize regular staff training to enhance staff service awareness and skill level. Supervise staff grooming to ensure compliance with hotel image requirements. Safety and Emergency Management Supervise the safety of the lobby area to ensure the personal safety of guests and staff. Formulate and implement emergency plans to respond to emergencies and ensure the safe evacuation of guests. Cross-departmental Communication and Collaboration Maintain close communication with other departments of the hotel and coordinate resources to enhance customer experience. Participate in hotel meetings to report on lobby operations and make suggestions for improvement.

Requirements College degree or above, hotel management, tourism management and other related majors are preferred. At least 3 years of lobby management experience in 5-star hotels, familiar with the service standards and processes in the hotel industry. Good communication and coordination skills and customer service awareness. Strong problem solving ability and adaptability, able to handle emergencies appropriately. Good image and temperament, with good grooming and professionalism.