Main responsibilities operation management Develop and implement the company's operational strategies and plans to ensure the smooth progress of all operational activities. Monitor operational data, analyze operational effectiveness, propose optimization suggestions, and improve operational efficiency. Responsible for communicating and coordinating with other departments to ensure the rational allocation and efficient utilization of various resources. Construction of customer service system Design and improve the company's customer service process and standards to enhance the quality of customer service. Build and manage a customer support team to ensure that team members possess professional knowledge and skills. Regularly evaluate customer service quality, collect customer feedback, and develop improvement measures. Customer problem resolution and relationship maintenance Timely respond to customer inquiries, complaints, and suggestions, provide professional and friendly answers and solutions. Follow up on the progress of resolving customer issues to ensure they are properly addressed. Maintain good customer relationships, enhance customer satisfaction and loyalty. Operational risk management and control Identify and evaluate potential risks that may arise during the operation process, and develop risk response measures. Monitor changes in operational risks and adjust risk management strategies in a timely manner. Ensure that the company's operational activities comply with relevant laws, regulations, and industry norms. Team building and training Responsible for recruitment, training, and performance evaluation of the customer support team. Regularly organize internal team communication and learning activities to enhance team cohesion and business level. Motivate team members to unleash their potential and achieve mutual growth between individuals and the team.

Requirements -Graduate of an undergraduate diploma -Above 8 year experience in international logistics, preferably in postal or the express delivery industry -Experience in managing a team and interacting with Customers and Service Providers, -experience in e-commerce logistics appreciated -Good command of English, especially reading and writing - the position requires to communicate with European partners -Overseas experience is an asset -deep personal involvement, sense of responsibility, -rigorous and well organized, strong analysis capacity -team spirit, good relational, communication and coordination capacity -willing to work on new projects which require to work resourcefully with high reactivity, autonomy and initiative, but also allows to exercise responsibility