Job responsibility 1, according to the company and business needs, participate in the overseas customer service team training course system construction and training implementation; 2. Empower the customer service team through training, improve the professionalism of the customer service team, and be responsible for the training effect; 3. Communicated closely with colleagues such as quality inspection, paid attention to new training requirements and data feedback of training results, and made updated training courseware based on this; 4. Establish a sharing mechanism for excellent customer service cases or negative cases, develop corresponding courses through cases, and continuously optimize customer service knowledge base and service awareness.

Job requirements 1. Bachelor degree or above, C1 level or above in any of the following languages: German, Polish, Dutch, Hebrew, Finnish, Romanian, Danish, Irish, Filipino, Norwegian, Malay, Magyar, Slovene, Bulgarian, Estonian, Latvian, Croatian, Lithuanian, Zulu; 2, familiar with the construction of training system, master the ability of curriculum development, design and teaching integration; 3. Master basic project management thinking and have the ability to independently plan and implement training projects; 4, good at communication, with good problem analysis and solution skills, organization and coordination skills, execution. Extra points Study abroad life experience Job responsibilities 1, according to the company and business needs, participate in the overseas customer service team training course system construction and training implementation; 2. Empower the customer service team through training, improve the professionalism of the customer service team, and be responsible for the training effect; 3. Communicated closely with colleagues such as quality inspection, paid attention to new training requirements and data feedback of training results, and made updated training courseware based on this; 4. Establish a sharing mechanism for excellent customer service cases or negative cases, develop corresponding courses through cases, and continuously optimize customer service knowledge base and service awareness.