Product & Solutions Manager
15000 人民币~20000 人民币/每月
全职
3～5年
刷新于 3 个月前
236 查看
53 申请
上海
分享
工作职责
Responsible for coordinating post-sales technical support, responding promptly to customer complaints, providing solutions and suggestions, promoting the implementation of solutions, and improving customer satisfaction;
Align relevant resources at HQ to analysis the root cause, and promote product and product improvements, prevent the similar case happening again;
Customer complaint process management to ensure timely closure;
Visit the projects to collect information, or provide O&M and installation training;
Develop and maintain regional service provider and 3rd party institution resources;
职位要求
Responsible for coordinating post-sales technical support, responding promptly to customer complaints, providing solutions and suggestions, promoting the implementation of solutions, and improving customer satisfaction;
Align relevant resources at HQ to analysis the root cause, and promote product and product improvements, prevent the similar case happening again;
Customer complaint process management to ensure timely closure;
Visit the projects to collect information, or provide O&M and installation training;
Develop and maintain regional service provider and 3rd party institution resources;
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