Technical Service Engineer (Hotline)

15000 人民币~20000 人民币/每月

全职
经验不限
刷新于 3 个月前
262 查看
50 申请
深圳
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职位职责
Provide after sales service support for key customers related residential PV and ESS systems through telephone and email to achieve good customer satisfaction Provides initial commissioning plans, as well as coordinates commissioning activities for successful delivery Support line manager to oversee residential PV and ESS systems support operations and handle escalation enquiries raised Conduct field services with team and service partners in pre-commissioning, commissioning, maintenance work, fault diagnosis and repairs Perform basic O&M by monitoring systems remotely and basic warranty work Conduct products testing fault diagnosis and repairs at workshop Track complex technical problems and coordinate with internal teams (technical and R&D team) to efficiently deliver high quality solutions to customers’ issues Continuously develop knowledge of all relevant products and services Communicate with the management, sales team and customers to support the business development
职位要求
Provide after sales service support for key customers related residential PV and ESS systems through telephone and email to achieve good customer satisfaction Provides initial commissioning plans, as well as coordinates commissioning activities for successful delivery Support line manager to oversee residential PV and ESS systems support operations and handle escalation enquiries raised Conduct field services with team and service partners in pre-commissioning, commissioning, maintenance work, fault diagnosis and repairs Perform basic O&M by monitoring systems remotely and basic warranty work Conduct products testing fault diagnosis and repairs at workshop Track complex technical problems and coordinate with internal teams (technical and R&D team) to efficiently deliver high quality solutions to customers’ issues Continuously develop knowledge of all relevant products and services Communicate with the management, sales team and customers to support the business development
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