• Customer Care Responsibilities: o Delivered exceptional customer support via live chat, email, and phone, resolving inquiries and technical issues efficiently. o Assisted clients with navigation and troubleshooting of online services, ensuring a seamless user experience. o Managed and maintained customer interaction records using CRM tools, providing timely updates and follow-ups. • Website Management Responsibilities: o Designed, developed, and maintained company websites using WordPress, ensuring optimal performance and user experience. o Implemented SEO strategies to improve search engine rankings and increase website traffic. o Managed website hosting, domain registration, server configurations, backups, and security measures. o Installed, updated, and troubleshot website plugins and software, addressing technical issues promptly. o Created and scheduled engaging content for social media platforms, enhancing online presence and brand awareness.

• Administrative & Customer Care Responsibilities: o Managed daily operations, including scheduling, email correspondence, and documentation. o Assisted with data entry, file management, and client communications, ensuring accurate and efficient administrative support. o Supported executive leadership with calendar management, meeting preparation, and report generation. o Handled customer complaints, feedback, and queries via phone and email, enhancing customer satisfaction. • Website Management Responsibilities: o Designed and maintained company websites, ensuring functionality and aesthetic appeal. o Optimized website performance and monitored SEO metrics to drive traffic and improve search engine rankings. o Coordinated with developers and designers to implement website updates and enhancements. o Planned and executed marketing initiatives, including social media campaigns and content creation. o Ensured legal compliance and optimized websites for user experience and accessibility.

• Customer Care Responsibilities: o Responded to customer queries regarding services, providing assistance with product troubleshooting. o Documented and maintained interaction records, contributing to improved customer support processes. o Managed appointments and bookings, ensuring timely communication and coordination. • Web Support Responsibilities: o Developed and promoted company websites, enhancing online visibility and user engagement. o Created and managed content for social media platforms, driving brand awareness and customer interaction. o Assisted in managing the e-GP system, ensuring efficient operation and data integrity.

completion coarse about Customer relation from Open University, UK