Project / Program Management: Manage the end to end delivery of cross functional projects and programs for leading Global Enterprise customers with up to 10+ million Euros TCV annually. Manage all the projects related activities from requirements, planning, reporting, budgeting and procurement towards the successful delivery of customer requirements, timely reporting to both internal and external stakeholders and addressing risks/issues as they arise. Responsible for managing processes with Commercial, Procurement, Technology, Operations, Service Management and other functional groups. Create, maintain and tracks project plans and schedules, cost estimates Able to work cross-functionally and collaboratively across different functions and to lead virtual teams. Plan & manage the staffing requirements, including recruitment, competency profiles and development for duration of the engagement on the project. Presales: Starting from presales, completing RFPs by collaborating with the sales team and clients to understand their requirements, size opportunities effectively and ensure competitive pricing through proper resourcing from the delivery side. Work closely with product management and engineering teams to understand product capabilities, roadmap and ensure alignment between customer expectations and solution delivery. Lead the creation of high-quality proposals, presentations, and demonstrations that effectively showcase the value proposition of our products/services capabilities, pricing and implementation plans.

Reporting directly to the head of UK programs delivery, gathering and identifying gaps in reporting and working on establishing governance and providing guidance on processes and tools for the team of project managers on board. Analyze and prioritize new demand requests in the UK, assess business needs, verify feasibility and provide high level cost requirements and allocate resources as needed according to the team’s utilization capacity. Support on other functions across the portfolio such as raising and tracking of purchase orders, having weekly budget reviews with program managers to monitor the commitments, spend and forecast across the financial year. Monitor project plans and prepare status reports on major projects milestones to capture any deviations from the baseline dates.

Provide end-to-end ownership for all network optimization projects, with committed deadlines as agreed with the project sponsors. These projects might be for performance optimization, cost optimization or customer network optimization. Manage several global projects / programs in parallel in terms of planning, scheduling, budgeting, procurement, monitoring and controlling all aspects of the project for major enterprise customers. Undertaking risks and issues management and handling communications from project progress reporting to stakeholder management both internal and external as needed. Conduct audits and customer satisfaction surveys as a way of objectively monitoring project performance and quality. Manage escalations and interlocks with suppliers and internal teams and ensure compliance.

Respond to all customer escalations on a timely manner in line with company procedures. Act as a technical escalation point within the team. Support the new comers and junior members of the team. Join weekly / monthly calls with the customers to discuss open incidents and put a plan in place for the pending ones. Perform full audits internally in line with the team’s KPIs and externally on cases to ensure compliance. Responsible for developing new ideas that help in leveraging the teams' performance.

Conduct second level of technical diagnostics to restore service operation as quickly as possible. Minimize the adverse impact on business operations in line with the assigned customer service level agreements