Edric 's 简历

Edric

Citizenship team leader

男

33 岁

行政专员/助理/其它行政职位/行政前台/接待/招聘专员/助理/人力资源经理/主管/HRBP/人力资源专员/助理/员工关系/薪酬绩效专员/助理/英语翻译/其它/销售代表/培训专员/助理/客服专员/渠道经理/商务专员/助理/其它/其它/其它/其它/培训专员/助理/其它/其它

住在新西兰

国籍新西兰

简介

Bilingual individual with a Chinese background raised in New Zealand, possessing native fluency in both Mandarin and English. Educational journey from Primary to Tertiary Education took place in Wellington, majoring in sociology at Victoria University to pursue interest in Language. Awarded for Mandarin proficiency among local students. Recommended to study abroad in China for three years at Xiamen Normal University, focusing on honing Chinese language skills. Successfully completed degree and secured full-time job in Nanjing while balancing work and studies. Possesses ample office experience and ability to handle challenging situations with a calm mindset. Eager to contribute skills to any task at hand, working collaboratively and enthusiastic about learning from colleagues. Diverse work experiences in New Zealand and China have exposed me to different languages and cultures, equipping me with the ability to adapt to various situations. Strong computer skills and proficient in editing documents in both English and Mandarin Chinese.

工作经历

Team Leader

Internal affairs

2023.12-至今

(1 年)

Leading and management of a team of ten team members, providing each team member the support and tools to achieve their weekly quote for processing citizenships applications Writing and submitting formal documents to other government department requesting information to be released, for applications to be progressed Conducting and running face to face interviews with each team member to discuss their goal and review their applications process. Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed. Empowered team members by delegating responsibilities according to individual strengths and areas of expertise. Managed conflict resolution among team members, fostering a positive and collaborative work environment.

Validator officer

Internal Affairs

2022.12-2024.04

(1 年)

Ensured accuracy in validation processes by meticulously reviewing documents and data. Provided training on validation methodologies for new team members, fostering a culture of continuous learning and improvement. Communicated effectively with other officers regarding the progress of validation activities, fostering a collaborative work environment. Drove continuous improvement efforts within the Validation department by identifying opportunities for process enhancements and implementing changes accordingly. Collaborated with cross-functional teams to improve validation procedures for increased efficiency. Conducted risk assessments to identify potential issues within the validation process, enabling proactive problem resolution.

Citizenship life and identity officer

Internal Affairs

2022.03-2023.04

(1 年)

Prioritized and organized workload based on risk and severity to meet deadlines. Effectively utilized software tools for data entry, tracking, analysis, and reporting purposes during application processing tasks. Collaborated with team members to achieve shared objectives and meet tight deadlines. Supported fellow Processing Officers during periods of high workload or absences by stepping in to assist with their responsibilities. Trained new incumbents or temporary staff on procedures and guidelines to transfer knowledge and maintain process consistency. Provided excellent customer service by promptly addressing inquiries and resolving issues related to application processing. Demonstrated attention to detail when reviewing documents, identifying potential discrepancies or inaccuracies before submission.

Expat Requirement Officer

Xiamen requested

2016.06-2020.02

(4 年)

Maintained strict adherence to industry regulations, minimizing risk exposure for the organization. Enhanced communication between team members by organizing regular meetings and fostering open dialogue. Established protocols for handling sensitive information, ensuring confidentiality and compliance with legal standards. Streamlined report writing processes, allowing for quicker turnover and more accurate record-keeping. Increased operational efficiency by conducting regular training sessions for junior officers. Improved team morale and performance with consistent feedback and recognition of achievements.