Inform existing customers of new offers and deals • Meet or exceed sales targets and KPIs, consistently achieving weekly, monthly and quarterly sales quotas. • Continuously improve sales skills through training and professional development opportunities.

Answer incoming sales calls from the mailing campaigns • Achieve weekly individual sales targets • Ensure all customer concerns are addressed in an efficient manner and • Inform the customer of all new products

(online catering service), Tunis • Established a business plan, securing initial funds and assessed and selected the adequate human resources • Built the beta version of the Roost online marketplace in cooperation with the IT and design teams using scrum agile method • Handled the legal processes required to launch a business in Tunisia • Prospected over 60 potential customers and closed 12 • Set-up the delivery process and adjusted the activities based on customers feedback • Established the last mile delivery KPIs and continuous assessment to ensure quality

Reorganized and managed the warehouse logistics, set-up a ticketing and referencing system leading to a decrease in inventory loss by 50% • Analyzed statistical and historic data for accurate forecasting and stock levels optimization • Decreased service lead times from 3 weeks to 2 weeks maximum • Prospected new industrial customers while ensuring timely and quality delive

Bachelor in Business Management