•Created lesson plans exploring atypical learning methods incorporating technology and creativity. •Sorted and managed confidential and private student documentation. •Clarified and explained activity instructions to promote learning and engagement with class materials. •Organized and prepared learning and instructional materials for teacher and pupil use. •Promoted and reinforced self-esteem through group work and recreational activities. •Identified students showing exceptional aptitude and performance, documenting details in class reports. •Supported long-term improvement in underperforming areas, continually assessing curriculum, and suggesting actionable improvements.

•Completed list of over 1000 residents before the deadline •Conducted the 2021 Census questionnaire professionally and answer any questions from residents •Captured addresses and drop off letters inviting residents to complete their census questionnaire online •Followed up with respondents by calling or visiting people in the area to complete the 2021 census questionnaire •Explained survey functions and objectives. •Provided assistance to non-English speakers in translating census materials, verifying comprehension.

•Ensure service delivered to customers meets contractual key performance indicator (KPI) (25% more calls taken than any other advisor on a weekly basis) •Clarify customer requirements, probe for understanding, use decision-support tools and resources to appropriately provide resolutions to the customers •Listen attentively to customer needs and concerns and demonstrate empathy while maximizing opportunity to build rapport with the customer Jim Jin - page 1 •Maintain knowledge of client products and services (IOS devices) •Track, document, and retrieve information in call tracking database •Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

(1 year 11 months) •Stock replenishment with RF scanner at arrivals and departures. •Unloading/loading cages and inventory from truck. •Manual lifting up to 30kg. •Kept records accurate and current by documenting all movements in company system. •Achieved production targets by maintaining high productivity levels and communicating effectively with team members regarding orders and fulfillment. •Used ASIC (Aviation Security Identification Card) correctly through secure doors and on the tarmac areas. •Maintained excellent attendance record, consistently arriving to work on time.

(3 years 4 months) Slashed administration costs 15% by negotiating pricing and fees, while ensuring continuation and enhancements of services •Drafting and editing forms •Managed phone calls/emails and scheduling appointments in English and Mandarin •Evaluation and recommendations to plan and prepare for future events, focused on what to do better by using Google forms and structuring reports 1:1 support to the General Manager •Data entry with typing speed of 86 WPM •Coordinate office activities and operations to ensure efficiency •Administrative and office support, such as document preparation, copying, scanning, and mailing requests •Handling car rental, travel route, and hotel stays within the budget •Record any notes and day to day activities needed

Bachelor of Business

High School Diploma