Managed all the organization’s social media and website content. Designed multilingual visual content using Photoshop, Illustrator, and InDesign. Transcribed podcasts and audiovisual content to text. Responsible for translating textual, visual, and audiovisual products. Taught Portuguese and English private classes to coworkers voluntarily.

Assisted passengers with check-in processes, ticketing, and baggage handling. Addressed issues regarding lost baggage, flight changes, missed connections, and other travel-related problems. Maintained effective communication with airline staff and ground crew to ensure smooth flight operations.

Attended and managed internal and external customer requests by phone, email, and chat. Provided assistance to guests with rooms, hotel facilities, and local areas of interest. Handled booking, cancellation, and modification requests as well as guest issues.

TOEIC Exam Preparation Course (Listening and Reading)

Adobe Graphic Design Specialist (Photoshop, Illustrator and InDesign)

Information Systems (Database management, Webdesign, IT, Information Security)