Successfully guided clients through onboarding, providing multi-channel support (email, phone, chat) to resolve issues, answer questions, and ensure a positive client experience. Managed KYC procedures for customer accounts, ensuring compliance with AML regulations. Verified and approved withdrawal requests, maintaining stringent document controls.

Prospected and engaged customer leads through targeted cold calling. Achieved sales targets by presenting and promoting aesthetic procedures and products. Provided exceptional after-sales service, ensuring long-term customer satisfaction.

Literature Portuguese/English