Executed targeted outreach campaigns to generate leads, resulting in a 20% increase in qualified prospects and a 15% increase in sales revenue. Negotiated multi-year contracts with top tech vendors, resulting in a 20% cost savings and improved service level agreements for the organization. Collaborated with marketing team to develop customized sales collateral, leading to a 25% increase in conversion rates and $100K in additional revenue within the three first quarters. Implemented a new CRM system to track customer interactions, leading to a 30% improvement in sales team efficiency and a 10% decrease in response time to customer inquiries. Handelsbanken, API Payments Stockholm, Sweden IT Project Manager, Scrum Master Jan 2019 - May 2023 Manage cross-functional teams on multiple locations in Sweden, United Kingdom, Finland, Netherlands and Luxemburg. Holding daily stand-ups with each team. Defined the projects scope of delivery, breaking down the solution and prioritizing the delivery together with IT & business stakeholders. Spearheaded the new cloud-based infrastructure solution for the API payments and account project. This made the bank PSD2 and PSD3 compliant to the European Union Directive. Led the delivery from external stakeholders like TietoEvry and Samlink as the Change Manager. Ensured 95% on-time delivery and a 10% increase in efficiency for 15 projects, as measured by stakeholder satisfaction, by managing delivery, implementing agile methodologies, and optimizing communication channels between teams. Reduced defect rates by 50% and shortened delivery time by 20% across four major projects, resulting in $200,000 annual maintenance cost savings by implementing test-driven development and optimizing resource usage.

m Stockholm, Sweden Deploying the new trading system and share depository from an external provider. Managed multiple cross-functional teams located in Sweden, Norway & India. Defined the scope before each rollout together with business, Its operations, security and management. Provided a project plan with milestones and deciding to set a date for going in live. Coordinated the simultaneous deployment for cross functional teams between .NET, Java and Cobol platforms. Define the scope of the rollout identify stakeholders & teams involved. Led the migration of over 700.000 customers from a in house Cobol-built solution to AbaSec. Managed the deployment of a new trading solution OMS, provided by TietoEvry. Facilitated workshops with stakeholders, business, developers and IT architects where they give their input and summarize in a compendium. Held the Go/No Go meeting and providing a recommendation to management backed by all the stakeholders. Operations manager (Day shift) Malmö, Sweden Private Banking Advisor and Technical Support Sep 2013- Jan 2016 Led the daily operations and streamlining processes to reach the highest level of efficiency possible. Leading teams of 150 permanent and agency staff seated in 6 different locations in Sweden and UK. Both operations and administration. Managed the allocation of staff reducing the effects of problems that occur during the shift. Led staff and held multiple stand-ups during the shift. Facilitated the creation of comprehensive educational material and held 15 training sessions to educate staff members about the bank's investment products, resulting in a 30% increase in sales over a six-month period by enhancing product knowledge and sales techniques. Malmö, Sweden Operations (Night shift) Costumer and Sales agent Sep 2011 - Aug 2013 Private Banking Advisor. Corporate and Private transactions. Insurance sales. Help desk for Handelsbanken branches. Global Online help desk service. Customer service and support in power of attorney (mandates). Card Fraud Transaction Monitoring (Night). Cross border payment Monitoring (Night).

Translation. Other merits 2008 – 2015 Chairman of an Investment Club at Handelsbanken 2007 – 2023 Work with translating websites and technical documents for Handelsbanken. 2005 – 2007 Played in Malmö Redhawks J 20 Elite-team

Counter service – transactions and payments. Costumer & sales service in power of attorney. Mortgage counseling & house sales. Financial advisor for private & companies. Insurance advisor for private & companies. Malmö, Sweden Handelsbanken Support agent Costumer and Sales agent Mar 2007- April 2008 Technical support for the Online Banking. Sales.