Mohammad 简历

Mohammad

Customer Service Agent

男

24 岁

客服专员/客服经理/主管/电话客服/网络/在线客服/售前客服/售后客服/客服总监/人力资源总监/人力资源经理/主管/人力资源专员/助理/招聘总监/招聘经理/主管/招聘专员/助理/培训/TD总监/组织发展OD/员工关系

住在美国

国籍美国

简介

Hardworking, outgoing individual who seeks new areas of work as well as new challenges to apply acquired skill sets towards. Ability to work through stressful situations. Skill set includes: Skill set- Advanced Computer skill knowledge Knowledge in multiple Computer languages Serving/Restaurant experience Fluent in Arabic

工作经历

Customer Support Agent

Quest diagnostics

2024.01-至今

(1 年)

At Quest Diagnostics my role requires me to assist customers and employers with their drug screenings, Assisting individuals with scheduling screening appointments and accessing their Quest accounts to manage their own results and scheduling, 2

Customer Service Agent Manager

Quest Diagnostics (Remote)

2023.10-2024.10

(1 年)

Working with Teleperformance (Intuit Program) we assist clients with filing their taxes or any questions they have regarding tax season through TurboTax. Manage employees through training and nesting stages where they take live calls. Our job is to make sure the tax season is seamless for clients.

Tier 1 IOS & Mac OS advisor

Spark Membership (Hybrid)

2022.09-2023.10

(1 年)

December 18th, 2020 – September 22nd, 2022 As an IOS advisor for Apple, our primary responsibility is troubleshooting hardware and software issues with customers' devices. As well as assisting with all questions and concerns regarding Apple products and hardware.

Technical Support Developer & Sales

Teleperformance USA (Remote)

2022.09-2023.10

(1 年)

As a Tech Support specialist and Developer my responsibilities were to assist customers with their websites as well as work on the backend fixing issues that pertain to the websites functionality. We push our product to our clients through social media and cold calls.

Customer service representative

Kelly Connect (Apple Project)(Remote)

2020.08-2020.12

(5 个月)

Assist clients with accessing their unemployment checks during the COVID 19 pandemic. Primary responsibilities were ensuring clients were correctly informed and enriched.

Credit/Debit support agent

KForce Flexible Solutions LLC. (Remote)

2017.12-2020.08

(3 年)

During my employment with PNC Bank I received inbound calls regarding customer complaints and Credit/Debit options that best suit their financial situations as well as helping clients with understanding credit and raising credit limits.