Delivered high-quality implementation services, ensuring superior customer service, business efficiency, and effective time management. Established and maintained strong relationships with clients, partners, vendors, and internal teams to drive successful project execution. Provided expert consultation on compliance best practices and recommended optimal usage of solutions to enhance operational effectiveness. Conducted training sessions for stakeholders to ensure proficient use of applications. Planned and communicated feature release schedules, including the creation of detailed release notes for stakeholders. Collaborated closely with the Product Operations and Customer Support teams to investigate issues and perform post-go-live maintenance. Identified potential project/product risks, implemented preventive measures, and escalated issues when necessary.

Assisted and advised customers in selecting from a variety of travel options, including accommodation, dining, transportation, and spa services, ensuring a seamless experience. Managed reservations for customers based on their specific requirements and budget constraints across all hotels under Minor Hotel Group. Conducted inbound and outbound calls in both Thai and English, providing exceptional customer support through various communication channels, including emails, live chats, and social media platforms.

Handled all bookings from customers and travel agencies, ensuring efficient processing and accurate reservations. Created and maintained all reservations in the Ezee system, ensuring data accuracy and seamless booking management. Processed reservations via mail, telephone, and central reservation system referrals, ensuring prompt responses and high customer satisfaction. Determined guests’ needs and provided accurate quotes for the appropriate type of cruise and rate based on their preferences and requirements.

Conducted all external and internal calls. Resolve guest issues and ensure guest satisfaction. Handle Lost and Found processes. Maintain full knowledge of the hotel’s emergency procedures. Log all wake-up call requests and perform wake-up call services. Control product stock. Take and manage all room service orders. Track guest records and prepare reports for management (daily and weekly). Operate fax machines for sending and receiving fax messages. Communicate effectively with team members and customers. Demonstrate multitasking skills by supporting both the front desk and executive lounge during high occupancy or low manpower

Bachelor of Business Administration (Hotel and Tourism Management)