Administrative Support: Provided comprehensive administrative support to the General Manager, facilitating daily operations and communication between departments, ensuring seamless workflow and effective coordination. • Event Coordination: Organized and managed company meetings and seminars, including agenda preparation, document organization, and meeting minute recording, ensuring smooth execution of decision-making processes and timely follow-up actions. • Task Execution and Documentation: Diligently executed tasks assigned by the General Manager, including organizing and archiving various materials, drafting annual work summaries, and preparing speeches. • Project Stakeholder Engagement: Participated in hotel software development projects and facilitated meetings with relevant stakeholders to improve facilities, providing valuable input and fostering collaboration across departments. • Performance Evaluation and Compliance Management: Managed the hotel's participation in the star rating evaluation, ensuring compliance with evaluation criteria, tracking progress, and reporting to senior management, leading to successful attainment of the "Taiwan Excellent 5-Star" certification, making the hotel 1 of only 2 in Taiwan with such distinction.

Overview: Specialized in VIP Guest Relations Officer duties, providing personalized services to VIP guests. • VIP Guest Relations: Provided tailored services to VIP guests, managing room arrangements, handling financial transactions, and coordinating travel and traffic plans, ensuring exceptional guest experiences and maintaining client relationships. Work History & Skills specification • Training and Education: Conducted comprehensive training sessions for internal staffs, covering areas such as telephone etiquette, greeting protocols, personal presentation, and hotel culture, and other relevant internal trainings to enhance and ensure the staffs ability in delivering high professionalism and service quality. • Achievement: Contributed to manage and maintain memberships in both accommodation and golf services.

Overview: Led the pioneering development of area-based tourism projects, collaborating closely with local governments to conceptualize and execute innovative tourism resorts, establishing a pivotal role within the team. Project Management: Demonstrated adeptness in comprehending client requirements and meticulously planned area-based tourism projects, overseeing every aspect of project progress and ensuring adherence to timelines and objectives. • Team Coordination and Task Allocation: Managed and coordinated tasks among multidisciplinary teams, fostering seamless collaboration and communication to ensure the successful and timely completion of project objectives. Stakeholder Engagement and Funding: Skillfully negotiated and fostered strong relationships with local stakeholders, including villagers, government authorities, and potential investors, leveraging these connections to secure vital funding and sponsorship for project initiatives. • Achievements: Garnered significant media attention across the Taiwan Strait. Successfully transformed an ordinary village into a prestigious national 5A- level tourist destination, featuring a diverse array of attractions. Implemented sustainable practices to empower local villagers, resulting in the retention of young residents and a reduction in the phenomenon of left-behind children, while simultaneously ensuring the financial and environmental sustainability of project endeavors.

Overview: Contributed to the esteemed reputation of a global hotel chain based in Taiwan as a Guest Relationship Officer (GRO), specializing in luxury, leisure, and budget accommodations worldwide. • Night Audit & Billing Accuracy: Initiated career as a meticulous night auditor, ensuring billing precision and rate consistency across booking platforms, aligning with the hotel chain's esteemed standards. • Guest Service Excellence: Transitioned to daytime duties, excelling in check- in, check-out processes, and addressing guest requests with a commitment to superior service, maintaining the hotel brand's esteemed position. Supervisory Leadership: Promoted to a supervisory role, overseeing daily operations and resolving guest inquiries, effectively bridging communication between staff and management, reinforcing the hotel chain's distinguished reputation. • Achievements: Commended by numerous guests, reflecting exceptional service standards upheld at the corporate level of the prestigious hotel chain.

Studied Project Management with a focus on the unique challenges of international hotel construction. My research on overseas hotel expansion risks provided practical insights into managing global projects. This foundation sharpened my skills in strategic planning, stakeholder collaboration, and risk analysis, the essential abilities for supporting high-level decision-making.