Career Jobs Opportunity in Royal Golden Hotels Manchester UK
5000 人民币~10000 人民币/每月
全职
经验不限
刷新于 1 年前
16 查看
3 申请
深圳
分享
职位职责
We are seeking a dynamic and experienced Guest Relations Manager to join our team. The Guest Relations Manager will be responsible for ensuring the highest level of guest satisfaction by overseeing all aspects of guest relations and service delivery. This role requires a customer-centric approach, strong leadership skills, and the ability to effectively manage a team in a fast-paced environment.
职位要求
Key Responsibilities:
Serve as the primary point of contact for guests, addressing inquiries, requests, and concerns promptly and professionally.
Supervise the Guest Relations team, providing guidance, training, and support to ensure exceptional service delivery.
Develop and implement guest relations strategies to enhance the overall guest experience and exceed customer expectations.
Coordinate with other departments, including Front Office, Housekeeping, and Food & Beverage, to ensure seamless guest service delivery.
Handle guest feedback and complaints effectively, resolving issues in a timely manner and implementing corrective measures as needed.
Maintain a thorough understanding of hotel services, facilities, and local attractions to provide personalized recommendations and enhance guest satisfaction.
Conduct regular training sessions for staff to uphold service standards and promote a culture of hospitality excellence.
Monitor guest satisfaction metrics and performance indicators, implementing initiatives to continuously improve service quality and guest loyalty.
Collaborate with the Sales and Marketing team to develop promotional strategies and initiatives to attract new guests and retain existing clientele.
Requirements:
Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
Proven experience in a guest-facing role within the hospitality industry, with at least 3 years in a managerial or supervisory capacity.
Strong communication and interpersonal skills, with the ability to build rapport and resolve conflicts effectively.
Excellent leadership abilities, with a track record of motivating and empowering teams to achieve goals.
Detail-oriented with exceptional organizational and time management skills.
Proficiency in hotel management software and Microsoft Office Suite.
Flexibility to work evenings, weekends, and holidays as required.
相似的职位
搜索你理想的职位
职位类别
城市或国家
也看过
Internet language teaching assistant/translation
Beijing Talktotheworld Network Technology co.Ltd
北京
保存职位
0 查看
0 申请
刷新于 5 个月前
Sale Assistant
Shenzhen Skyway Catering Management Co., Ltd
深圳
保存职位
0 查看
0 申请
刷新于 6 个月前
Tokyo big city luxury hotel staff wanted, visa support available
24 Surge Ltd.
240000 日元~350000 日元/每月
全职
日本
保存职位
0 查看
0 申请
刷新于 6 个月前
Operations and Marketing Specialist
zuzuche
广州
保存职位
0 查看
0 申请
刷新于 6 个月前
Process Quality Manager
Astera Manufacturing Limited
20000 人民币~25000 人民币/每月
全职
深圳
保存职位
0 查看
0 申请
刷新于 7 个月前
Part-time online English teacher(80-150RMB/hour)
Language Master
面议
兼职
其它
保存职位
0 查看
0 申请
刷新于 8 个月前
Country Manager / BD Manager
MJstyle
面议
全职
support.area.overseas
保存职位
0 查看
0 申请
刷新于 10 个月前
model or dancer
面议
兼职
深圳
保存职位
0 查看
0 申请
刷新于 10 个月前
Foreign English Teacher
杭州奔美信息技术有限公司
10000 人民币~15000 人民币/每月
全职
杭州
保存职位
0 查看
0 申请
刷新于 1 年前
University Foreign English Teachers Needed in Zhongshan
Australian Higher Education Network
20000 人民币~25000 人民币/每月
全职
中山
保存职位
0 查看
0 申请
刷新于 1 年前