You will be responsible for helping players resolve their issues and continue enjoying the game that they love. As a customer support representative, your duties will include but not be limited to: 1. Responsible for daily customer support, answering in-game tickets, and questions on Facebook, and emails; 2. Assist players to resolve technical problems with the game; 3. Record game problems and feedback from users, and solve online issues; 4. Pay attention to Facebook and other social communities, and collect feedback from players; 5. Proofreading of operational activities, game localization, and advertising proposals 6. Check updates & newly released content for the game you’re supporting; 7. Attend your weekly meeting with a team of 10-15 fellow agents and your manager.

1. Have good written and verbal communication skills in Russian and English; 2. Love games, like to communicate with users, understand player's psychology and habits; 3. Strong computer skills, the ability to operate multiple applications and platforms simultaneously; 4. Strong problem-solving/troubleshooting skills; 5. Proactive and creative with the drive to improve and continuously learn; 6. Availability to work off-hours is needed; 7. Pleasant personality, good teamwork, and stress tolerance; 8. Welcome fresh graduates or interns.