Elena

Customer Service Representative
33 销售代表/客户代表/销售行政/内勤/销售运营/售前客服/售后客服/客服专员/客服经理/主管/行政专员/助理/行政后勤/总务/供应链专员/助理/物流专员/助理/物流运营/物流网管/水空陆运操作/前端开发/测试/运维工程师住在 深圳国籍 俄罗斯
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工作经历

Freelance Software QA tester

uTest
2023.03-2024.07(1 年)
Remotely • studied business and technical requirements to understand the product features; • performed functional, browser compatibility, UI, performance testing on mobile and web applications; • submitted bug reports, test cases, usability reviews and bug fix verifications; The types of tested applications include such categories as: online store, streaming video, time management, entertainment, business, sports, social media, productivity, shopping, education, fitness, trip planning, etc.

Administrator, Operations support

SGS Vostok Limited
2017.10-2019.05(2 年)
Novorossiysk, Russia • supported cooperation with customers on order from nomination to invoicing; • arranged quantity and quality inspections of the oil products in railcars arriving at the port Novorossiysk terminal; • processed field documentation, compiled data into reports; • coordinated the testing of samples in the laboratory; • provided daily reports on the progress of inspections and the quality of oil products to customers; • played one of the leading roles in the development of OGC Cargo Planner web app for monitoring and forecasting the quality of oil products intended for loading into a tanker - specific activities include: testing, filling in data, tracing bug fixes, resolving usability issues, preparing a guide for field personnel, training field personnel with work trips to terminals, monitoring correct data entry; • arranged invoicing and debt control; • developed monthly and annual reports, maintained database and archive, document management in accordance with SOP.

Account specialist

Botrans Ltd
2013.10-2017.10(4 年)
(Cargo survey services) Novorossiysk, Russia • supported cooperation with clients on orders performed in Russia, Ukraine, Lithuania, Poland, Romania, Egypt, USA, Argentina, Brazil, etc. • supervised payments with Russian and foreign clients; • managed invoicing and debt control; • prepared and issued survey certificates and other reports; • arranged conclusion of contracts with clients and subcontracting organizations; • managed contractual database of the company; • organized certification of the company in GAFTA and FOSFA associations.

教育经历

Institute of World Economy and Informatization

Economy
2014.02-2016.06(2 年)
Moscow, Russia

Admiral Ushakov Maritime State University

Organization of transportation and transport management
2008.09-2013.07(5 年)
Engineer on organization and management at transport, Novorossiysk, Russia

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