Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs. Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software. Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple. Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy. Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities. 了解苹果产品、服务以及 Genius Bar 维修流程，持续更新相关知识，以支持高效且高质量的维修工作。 以关怀和同理心支持遇到苹果产品或软件问题的客户，使用苹果提供的所有工具和资源。 对特定苹果硬件和软件的问题进行故障排除、诊断并解决服务相关问题。 与团队负责人合作，识别重复出现的维修问题及其他服务相关问题，并确保将反馈传达给苹果公司。 通过了解客户需求、识别服务机会、推荐产品和服务、以及向客户传授相关购买方式，为客户提供卓越服务。 根据需要执行其他任务，包括但不限于在销售区域内外支持面向客户的活动。 通过尊重彼此的差异以及保持学习的好奇心，为建设包容的工作环境做出贡献。 在日常工作中践行苹果的包容性与多样性价值观