▪ Gained hands-on experience in inventory management by loading trucks with customer products, developing skills in efficient organization and distribution of goods. ▪ Played a key role in streamlining operations by arranging customer samples and organizing products for shipment, ensuring timely delivery and customer satisfaction. ▪ Provided a high-quality customer experience by leading guided tours of the showroom, showcasing products and addressing inquiries, demonstrating strong interpersonal and presentation skills.

▪ Optimized and streamlined Excel files used for client reporting, reducing the time required for each report from one hour to twenty minutes. ▪ Created a database containing the email addresses of ten thousand potential customers, using Excel web scraping and natural language processing to extract contact information from existing sites. Acquired ten potential clients in four months through cold calling and cold emailing.

▪ Maintained a monthly customer satisfaction rating of ninety-five percent or higher. ▪ Decreased average call time by adapting communication style to each customer, holding an average handle time of six minutes. ▪ Achieved one-call resolution ninety percent of the time, exceeding the center's goal of eighty-five percent.

▪ Managed a team of nine people to maintain and produce sales during COVID-19. ▪ Identified and corrected three pricing errors on the menu, increasing both sales and profits. ▪ Trained and advised five waitstaff members on customer service best practices, leading to repeat business and a positive reputation for the restaurant.

▪ Designed lesson materials and activities to improve memory and comprehension of English for one eight- year-old student, including flashcards, videos, learning games, music, and art.

Bachelor

Language Program