RES · Developing marketing strategies and plans. · Overseeing marketing campaigns. · Contributing to product development and new product launches. · Managing budgets and resources. · Influencing pricing strategies and overall brand awareness. · Contributing to long-term business initiatives and goals.

Scope Events / Fly Events · Responsible for customer support and order processing. · Responsible for customer’s billings and receivable. · Closing up sales. · Following up with customers to ensure satisfaction with services. · Assisted in preparing and organizing company events.

Hiring, training, coaching, and leading call center representatives as they provide support for customers. · Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives · Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees. · Assisting other management team members in identifying trends and establishing call center goals. · Ensuring staff members are achieving desired service levels and taking corrective action, as needed. · Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.

Headed training team at Maadi location. · Headed cash team at Maadi location. · Headed merchandising team at Obour shop. · Headed merchandising team Mohandeseen shop. · Provided best possible services to customers to achieve the highest level of customer satisfaction as well as up selling company products and services. · Provided customers with accurate information related to company services and products. · Effectively handling and resolving customer complaints · Lead Shifts. · Customer service representative at call center.

Provided excellent quality service standards. · Took ownership of client cases and followed up with the clients. · Provided customers with information related to company services and products. · Handled sales of products, services and promotions. · Effectively handling and resolving client complaints. · Organized seminars and courses.

Responsible for customer support and order processing. · Responsible for customer’s billings and receivable. · Closing up sales. · Following up with customers to ensure satisfaction with services. · Assisted in preparing and organizing company events.

Graduated