Organized and executed key marketing campaigns,including trade exhibitions. Conducted industry research and compiled comparative market analysis reports. Designed and produced high-impact marketing materials(brochures,posters). Managed corporate social media channels,ensuring consistent audience engagement. Assisted in developing strategic marketing plans to drive sales growth.

Served as a key point of contact for customer inquiries, ensuring prompt issue resolution and high satisfaction rates. Analyzed customer feedback and operational data to identify pain points and optimize service quality. Collaborated with internal teams and logistics partners to optimize order fulfillment, address customer claims, and enhance overall customer experience. Developed detailed reports on customer service performance, providing insights for process improvement.

Developed professional company presentations and marketing materials. Managed internal and external communications(emails,calls,and client inquiries). Coordinated corporate events and supported business operations. Manage the company’s social media account and prepare promotional materials. Administered the firm’s social media presence and digital marketing efforts.