❖ Ensuring that the bakery is adequately stocked with quality baking ingredients and supplies. ❖ Ensuring that baking tools, utensils, and equipment are properly cleaned and sanitized. ❖ Developing and implementing advertising and marketing strategies to attract new customers. ❖ Creating suitable work schedules for staff members. ❖ Appraising staff performance and carrying out the necessary disciplinary measures to address poor performance. ❖ Training staff to produce high-quality bakery items while following proper food handling procedures. ❖ Strategically arranging bakery items in display cases to encourage customer purchases. ❖ Inspecting bakery items to ensure that established standards on quality, uniformity, and aesthetic appeal are met. ❖ professionally resolving customer complaints.

Remotely (Part-time) ❖ Creating content, including text posts, videos, and images for use on social media ❖ Promoting products, services, and content over social media, in a way that is consistent with an organization’s brand and social media strategy ❖ Scheduling social media posts using applications such as Notion and Canva ❖ Interacting with customers and dealing with customers’ inquiries ❖ Developing new social media strategies and campaigns ❖ Keeping track of data and analyzing the performance of social media campaigns ❖ Collaborating with colleagues from across marketing departments to ensure branding is consistent

❖ Prepare a variety of baked goods ❖ Decorate and present pastries and baked goods in a tasteful and beautiful way ❖ Monitor and order ingredients, supplies, and equipment ❖ Meet with customers to discuss custom-made desserts or baked goods. ❖ Ensure the bakery section of the kitchen adheres to health and safety regulations ❖ Identify staffing needs, help to recruit new personnel, and train them ❖ Develop new seasonal recipes and menus and keep up with the latest trends ❖ Operate and manage the pastry section of a kitchen, working together with the other chefs

❖ Verify identification and age requirements of customers ❖ Mix traditional and creative cocktails ❖ Process payment from customers ❖ Clean utensils ❖ Make suggestions based on customer tastes and preferences ❖ Record and balance cash receipts and prepare cash deposits ❖ Open and maintain tabs throughout their shift ❖ Build a rapport with regular customers to create a positive atmosphere

❖ Ensure timely customs clearance of material into the Gateway. ❖ The accurate and on-time preparation of import and export Customs declarations ❖ Ensure that customer databases are maintained. specific disputes or provide advice on Technical ❖ Maintain regular contact with customers concerning held shipments Assist consignees in the clearance ❖ of sensitive or restricted shipments ❖ Support the supervisor with practical experience and knowledge in daily activities. Liaise with customs problem shipments.

❖ Maintaining a positive, empathetic, and professional attitude toward customers at all times ❖ Respond promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. ❖ Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. ❖ Providing feedback on the efficiency of the customer service process ensures customer satisfaction and provides professional customer support.

Diploma in Business Management

Kenya Certificate of Secondary Education (K.C.S.E)