As a bank Operational Risk Analyst. I Conducted Comprehensive Know Your Customer (KYC) due diligence for U.S.-based accounts, ensuring compliance with regulatory requirements and internal policies to mitigate financial and reputational risks. I collaborated closely with the Fraud Prevention team and branch executives to investigate and address potential red flags, suspicious activities, and other risk indicators in customer accounts. I reviewed and analyzed customer documentation, transaction histories, and risk profiles to identify discrepancies, validate authenticity, and assess compliance with Anti-Money Laundering (AML) regulations. I provided recommendations for risk mitigation strategies, leveraging insights from data analysis, industry best practices, and evolving regulatory frameworks. I consistently adhered to stringent deadlines while managing multiple high-priority cases in a fast-paced, high-pressure environment.

As an online English tutor. I provided personalized English language instruction to a diverse range of students from various age groups and proficiency levels, including beginner and intermediate learners. I designed and implemented engaging lesson plans tailored to each student's learning goals, needs, and interests, ensuring effective language acquisition and skill development. I utilized interactive and modern teaching tools, including digital platforms, multimedia resources, and real-life simulations, to enhance the learning experience. I monitored student progress regularly and provided constructive feedback, identifying areas for improvement and celebrating milestones achieved. I demonstrated excellent communication, adaptability, and cultural sensitivity while working with students from diverse cultural and linguistic backgrounds.

Exceptional Guest Service: I acted as the primary point of contact for guests, delivering exceptional guest service to ensure a memorable and personalized experience. VIP Guest Check-ins: I managed check-ins for VIP guests, ensuring their unique preferences and needs were addressed promptly and professionally. Sales and Negotiation Skills: I consistently exceeded monthly sales goals through effective communication, relationship-building, and persuasive negotiation techniques. Follow-ups and Customer satisfaction: Conducted regular follow-ups with guests to resolve concerns, ensure satisfaction, and identify additional service opportunities. Monthly Performance Reporting: Prepared and presented detailed monthly reports on guest interactions, sales performance, and feedback to support data-driven improvements. Collaboration and Multicultural Communication: Worked effectively with cross-functional teams and communicated successfully with diverse clientele from various cultural backgrounds. Demonstrated exceptional organizational and time-management skills by managing multiple tasks simultaneously in a fast-paced hospitality environment. Volunteer experience.

Business Administration