9 años 11 meses (3 años 7 meses) febrero de 2015 - mayo de 2021 (6 años 4 meses) • Leader of Mobile Engineering Team. • Manage homologation process of LG Mobile portfolio for Colombian mobile carriers, mainly with Claro Colombia. • Perform national certification process (CRC) to comply with the government requirements for each device to properly operate in the country. • Maintain communication between clients and internal teams (R&D Brazil andHQ Korea) to inform local market requirements, network infrastructure, field test plans and new technologies / features implementation schedules. • Work closely with sales and marketing teams to win new customers and improve business and increase sales to existing customers. • Document technical requirements, customization review and client interactions. • Respond and support to technical concerns and issues, ensuring properly implementation, technical quality and product launch, ensuring KPIs defined with the customer. • Ensure customer satisfaction and strengthen customer relationships.

septiembre de 2013 - febrero de 2015 (1 año 6 meses) • Supported pre-homologation and homologation process of mobile terminals (Phones, Tablets, Routers and Modems) for Claro Account. • Executed planned Operator market verification tests (issue leakagemitigation, regression test, release evaluation test, etc.) to ensure the quality of the terminals. • Reviewed customization and functionality for customer requirements. • Performed parametric radio frequency RF testing in field. • Collected, compiled, and logged field test results into relevant databases. • Conducted planned field tests and deliver accurate feedback on emerging issues • Analyzed log files, create error descriptions with high accuracy, and follow up on errors for retest or log. • Created Operator specific test cases, and support/participate in customer acceptance tests. Educación Pontificia Universidad Javeriana