Account Manager · Full-timeSEIKOSHA VIETNAM · Full-time Nov 2016 - Nov 2020 · 4 yrs 1 moNov 2016 to Nov 2020 · 4 yrs 1 mo VietnamVietnam - Be the primary point of contact and build long-term relationships with customers - Help customers through email, phone, online presentations, screen-share and in person meetings - Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors - Ensure the timely and successful delivery of our solutions according to customer needs and objectives - Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders - Forecast and track key account metrics - Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations - Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments - Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis - Monitor and analyze customer's usage of our product