Chiossone 简历

Chiossone

Business Developer Consultant

女

40 岁

销售代表/大客户销售管理/客户经理/客户代表/客户成功/客服专员/英语翻译/意大利语翻译/其它语种翻译/售后技术支持/售前技术支持/数据

住在马耳他

国籍意大利

简介

I am an Italian woman living currently in Malta, and until 2019 I lived 16 years in the Netherlands, more precisely Rotterdam. As for my background, I am an experienced IT professional and Business Developer Consultant, as I have worked 10 years as Senior Business Developer in the sustainability, e-mobility and transports sector; also carried out several projects in collaboration with the EU-TenT. Next to my business developement experience, thanks to my travels and expertise I am a passionate translator and localizator, with more than 10 years experience in English-Italian, Italian-English, Dutch-Italian, Dutch-English, English and Italian-Dutch translations. I worked as a translator, QA, proofreader, localizator, MTPE, LLM tester. For reference work you can check Strikingly.com website, IT and NL language of which I cured the whole product, backend and knowledge base translations and launch, or as well as the Ease2pay (former Involutum) applications, and Brekz.it. I am a very serious and goal driven professional, as well as a wit person to work with. Since I am little is my dream to live in China. I have got the HSK1 and I am studying to improve, and would love to be able to find a job there to know more the country and the language; I wish to promote the multicultural exchange as much as I can with my expertise. Feel free to check my LinkedIN profile for more information about my wide professional experiences. I will be glad to help you! With regards, Giulia

工作经历

Business Developer Consultant

Involtum (now ease2pay)

2015.01-2024.01

(9 年)

(Greennecte), with focus on sustainbility Rotterdam until 2019 - Malta since 2020 B.V. initially as employee then as client once I started working as Consultant (2019) Senior Business Developer Consultant Leading Business Developer for the Italian market creation in the Nomad Power-Involtum expansion project, cofinanced by TEN-T EU Commission, Business Developer for the Italian market for Involtum (IoT payment platform and apps). Leads list creations by market research, leads generation and qualification, up to negotiation and contract closure / customers management. Identifcation of potential locations and clients in the target market and appropriate research on the prospective client’s business and equipment needs. Fonds research and evaluation. Product presentation in online and live meetings, as well as fairs. Creation of contract-winning proposals for current and prospective clients, negotiation of contract terms with clients, compliance with the EU project terms and goals and continuation after fonds expiration. Location building organization and follow up on all parts. Customer/users assistance, marketing, complete subject matter expert on business products, processes and operations, up-to-date on industry news. CRM management (Zoho, Monday, Hubspotand others). Remote - Office - Travel to clients and fairs work.

Senior Business Developer Consultant

Photonium - Averepiuclienti

2020.01-2021.01

(1 年)

Averepiuclienti and Photonium Managed the whole expansion of their market respectively in USA for Averepiuclienti (2020) and Italy for Photnium (2021) Leads lists generation through market research, leads and prospects qualification up to contract negotiation and closing. Subsequent customer's account management. Use of CRMs, meeting KPI targets. Remote work. Date: Location: Contractor: Position: Description:

TIER II Helpdesk agent

Rotterdam (Capelle a

2014.02-2014.08

(7 个月)

Helpdesk agent in internal IT services, Global IT support for EMEA region and occasionally coordination and support of other regions. Six months migration project from Lotus notes – Office 2010 to Microsoft Office 365 (Office 2013 on cloud including migration from Domino to Exchange) IT assistance through phone calls, emails in Dutch, English and Italian languages Knowledge of Citrix, remote desktop assistance, MS Office applications, Lotus notes, Active Directory security operations, SAP support, Cognos, MFA, Networking. Telecommunication setup and support with Cisco for Cisco IP phone, IP communicator software, Cisco Agent Desktop, Cisco Web desktop – conference software. IFS – SAP support Date: Location: Contractor: Position: Description:

tieri-ii helpdesk agent

Utrecht

2012.03-2013.03

(1 年)

Helpdesk agent in outsourcing IT services for Estee Lauder – UTC – NS accounts IT assistance through phone calls, emails and chat in Dutch, English and Italian languages. Knowledge of Citrix, remote desktop assistance, MS Office applications, Lotus notes, Active Directory security operations, SAP support, networking. Internal project: Incident coordinator and email coordinator in system migration for NS account. Supporting migration of system to Dynamic Desktop. Analysis and support of tickets created by third party support team. Date: Location: Contractor: Position:

CSR II / TIER I

Amsterdam

2008.12-2012.03

(3 年)

Supported environments: Italian and UK markets Customer's account management and liaison to the relevant departments , monitoring of distribution and product delivery, RMA management. Calls handling and logging. TIER I technical support of CPS, DPS VOIP, DSL and MOBILE services, as well as escalation handling. INTERNAL COLLABORATION: Assistance in DLS partner’s contract entry for Field Support/Commercial Operation department in behalf of Italian DSL products partner. Contracts download from FTP, Fax, Emails. Check calls, DSL furniture in area check, contracts entry, spreadsheets updates. CS field backup to legal and compliance department in customer's heavy complains and legal dispute handling, in liaising with Legal Department. EN-IT translations